Terms and Conditions
Welcome to Tech Help From Humans.
These Terms and Conditions (“Terms”) govern all technology support, consulting, hardware installations, and diagnostic services provided by Tech Help From Humans (operated by Lead Technician Syed, hereinafter referred to as "Provider", "we", "us", or "our"). By booking an appointment, requesting a service, or allowing the Technician to commence work, you (“Client”, “you”, or “your”) agree to be bound by these Terms in full.
1. Scope of Services & Technical Rate Structure
All services rendered are billed transparently according to our official, fixed, and hourly technical rate matrix: General Tech Work (Hourly): $89.00 / hour. Applied to standard operational assistance, performance optimization, and general technology support. Incremental Technical Billing: $40.00 per 30-minute block. Billed dynamically for fractional time extending past the first full hour of active service. (For example: A 1-hour and 30-minute session equals $89.00 + $40.00 = $129.00 total labor). Tech Setup (Flat Fee): $89.00 / project. Covers initial device deployment, smart home unboxing/mounting, or localized network configurations constrained to the initially defined project scope. Tech Troubleshooting (Flat Fee): $119.00 / project. Applied to advanced device diagnostics, localized network troubleshooting, and advanced fault isolation targeting an isolated technical issue. Small Business / Commercial Services: $150.00 / hour. Uniform flat hourly rate applied to all services executed within a storefront, commercial workspace, or corporate small business environment. Unserviceable / Diagnostic Minimum FeeIf a device, operating system, network infrastructure, or software framework is formally deemed unserviceable, unrepairable, or physically unsafe to work on by the Technician, all diagnostic or troubleshooting processes will cease immediately. The Client will be billed a flat $20.00 minimum fee to cover local travel, deployment time, and foundational technical expert assessment.
2. Parts, Materials, & Software Licenses
Client-Provided Hardware: Clients may supply their own hardware, routers, cabling, or replacement components. We provide no warranty and accept zero legal liability for the performance, compatibility, defects, or failure of client-supplied parts. Provider-Sourced Parts (Convenience Fee): If the Technician must physically source, procure, and transport components on behalf of the Client, a flat $15.00 convenience fee will be appended to the final invoice. This fee covers transit fuel, wear, and procurement time, and is charged in addition to the retail price of the physical components. Software and Licensing: For any software installations, database configurations, or operating system upgrades, the Client must purchase and supply valid software licenses directly. We strictly execute the installation of legally owned software and will under no circumstances provide, crack, or bypass unverified software licensing keys.
3. Strict Payment Terms & Penalties
Immediate Settlement Required: Total payment is due in full immediately upon the completion of services on the same calendar day the work is executed. This rule applies uniformly to hourly projects, flat-rate setups, and calls determined to be unserviceable (subject to the $20.00 minimum fee). Accepted Payment Methods: We accept cash, verified bank checks, Zelle bank transfers, and mobile credit card payments processed securely through our payment application. Failed Transfer / NSF Penalty: Any physical check returned for non-sufficient funds (NSF) or any blocked, disputed, or failed digital bank transfer will automatically trigger an immediate $35.00 administrative penalty fee added to the outstanding balance.
4. Critical Information Technology Liability Waivers
A. Mandatory Data Loss and Backup WaiverThe Client formally acknowledges that hardware repair, physical system disassembly, operating system modification, and software troubleshooting carry inherent risks of catastrophic data loss. The Client bears sole, absolute responsibility for backing up all local data, personal files, photos, proprietary software, and system profiles prior to the arrival of the Technician or the start of services. Under no circumstances shall Tech Help From Humans or Syed be held legally liable for the loss, encryption, corruption, deletion, or recovery of personal or commercial files, databases, or software suites. B. Pre-Existing Conditions & Photographic DocumentationPrior to initializing any technical work order, the Technician reserves the explicit right to inspect and document the pre-existing state of hardware, laptop/phone glass, network racks, electronics, or surrounding residential property using digital photography. Tech Help From Humans is entirely absolved of liability for any cosmetic defects, physical cracks, component failures, or software operational errors shown to or photographed with the Client before the active service session begins. C. Hidden Infrastructure and Environment HazardsDuring physical technology deployments (e.g., smart camera mounting, low-voltage wire routing through walls, wall plates), if the Technician uncovers hidden structural decay, electrical code violations, or unexpected hazards behind surfaces not caused by the Technician, all operations will halt immediately to safeguard safety. The Provider is fully absolved of liability for discovering these pre-existing conditions. The Client remains obligated to compensate the Provider for all active time elapsed up to the point of discovery. D. Network Performance and ISP ExclusionsWe do not design, maintain, or guarantee internet bandwidth speeds, localized signal degradation, or systemic service uptime managed by third-party Internet Service Providers (ISPs) like Xfinity/Comcast or AT&T. Once the internal local network configuration is demonstrated as functional, subsequent packet drops, slow speeds, or outages originating from external supplier networks remain fully outside our operational liability. E. Hardware Abandonment PolicyHardware components, storage arrays, or local devices transported off-site to our workspace for complex data recovery or diagnostic testing must be claimed within thirty (30) calendar days following formal invoice delivery or completion notification. Devices remaining unclaimed beyond 30 days will be legally designated as abandoned assets. The Provider reserves full legal authority to wipe all resident data, destroy, recycle, or sell the hardware assets to recover outstanding logistical balances.
5. Commercial Small Business Clauses
For any service executed within a commercial environment, storefront, or small business workspace, an authorized general manager, corporate supervisor, or business owner must sign the work order authorization before active deployment begins. The signing representative certifies that they possess complete legal authority to bind the commercial entity to these payment structures and liability terms.
6. Defined Scope of Work Requirement
Labor rates and flat fees apply strictly to the tasks itemized inside the Defined Scope of Work established at the beginning of the service call. Unrelated issues requested on-site ("scope creep") will be treated as independent tasks and will be subjected to supplementary operational hourly or flat-rate billing.
Last Updated: June 2026
